Understand the Realities that Businesses Face Every Day
This training helps public sector professionals build a stronger understanding of the realities that businesses, especially micro and small businesses, face every day. It equips delegates with the insight, tools and confidence to engage more effectively with the business community while still fulfilling their regulatory roles.
Whether you’re involved in regulation, enforcement, business support or economic development, this course gives you a practical understanding of the business environment and your role in enabling innovation, growth and compliance.
Who It’s For
- Regulatory officers and enforcement teams
- Business-facing roles in local and national government
- Public sector staff working with or influencing small businesses
What Delegates Will Learn
Business Context and Challenges
- The day-to-day pressures of running a small business
- Barriers to compliance, growth and innovation
- How regulatory activity is perceived by businesses
Better Business Conversations
- Skills to improve communication with business owners
- How to hold constructive, informed discussions that build trust
- Recognising business context in decision-making
Intelligent Regulation
- Delivering regulation in ways that support innovation and economic activity
- Aligning with government aims to enable better business while protecting people and the environment
Influencing and Engagement Skills
- Developing practical influencing techniques
- Adapting style and strategy for different situations
- Building business awareness as a key public sector competency
Using Tools in Practice
- Practical tools for smarter interaction with businesses
- Real-world exercises to apply learning to your current role
- Encouraging transparency and consistency in engagement
Programme Topics
- The impact of enforcement approaches on businesses
- Effective interaction and communication with business stakeholders
- Understanding the broader regulatory environment and its business impact
- Measuring outcomes and performance improvement
Format
This programme can be delivered live online or in person. It’s interactive, scenario-based, and focused on practical application.
We’ve delivered this programme to over 1,600 public sector employees across the UK—and the results speak for themselves: better conversations, improved compliance outcomes, and stronger working relationships with businesses.
Let’s Talk
If you want to build skills, confidence and consistency in your organisation’s business-facing work, we’re ready to help. Contact us to arrange a session or find out more.
