We are proud to have supported Northumbrian Water Group (NWG) with their recent business plan submission to Ofwat that outlines their plans for 2020-25.

Dr Jo supported the NWG team through developing their strategy and facilitating a series of co-creation workshops with their customers that looked at what customers want from their water company.

With support from Dr Jo, the NWG team successfully engaged with over 400,000 customers and over 500 stakeholder organisations to form a business plan that received acceptability from 91% of customers.

If you would like to find out more about co-creation, and how we can help your business co-create with customers, please get in touch with us today.