This highly interactive and robustly-researched one-day programme provides delegates with new insights, awareness and strategies for challenging others and when they are challenged themselves.
Constructive challenge is positive. It can lead to innovation, improved business and individual performance and more productive working relationships.
At work, there are inevitably times when we feel we need to challenge someone or something. There are also times when others may challenge us.
Understanding the nature of challenge and how to give and receive it responsibly and positively are essential skills for any leader or technical specialist.
- Understand the nature of challenge, how confrontation is different, and how conflict happens – and how to keep challenge positive and constructive to avoid confrontation and conflict.
- Build confidence in your ability to challenge thinking and behaviour when you believe it is the right thing to do.
- Identify ways to respond more constructively to being challenged yourself.
- Understanding challenge
- The differences between challenge, confrontation and conflict
Challenge and organisational culture
- Key success factors
- Different ideas and perspectives and levels of support
- Identifying 'live' challenges
- Learning strategies to overcome potential barriers
Power and influence
- Different sources of positive personal power
- The role of influencing in challenge
How things can escalate
- Levels of conflict
- Understanding the escalation process and how to prevent it
- The role of emotional intelligence in managing challenge effectively
- Key tools and techniques for self-management when challenging or being challenged
- Three degrees of bravery
Working with different perspectives
- Understanding needs and concerns
- Stakeholder mapping
Who the programme is for
Capacity for Challenge is ideal for:
- Leaders, managers and technical specialists in any organisation
- Frontline staff working in challenging situations
- People working in changing organisations or dynamic relationships with colleagues, suppliers or customers
Just a few of the comments from Capacity for Challenge delegates are:
“I will especially use the techniques on understanding emotions and how to deal with conflict. An excellent day, really interesting and enjoyable. Thank you.”
“I feel much more confident about challenging.”
“I particularly like the pieces about timing and emotional intelligence as I will use these
when I next need to challenge. I’ve learned not to rush into a challenge, to think first!”
“Excellent workshop, great experience. Felt the course was delivered in an easy, relatable
manner, would recommend.”
“Really good course, delivered brilliantly.”
“I loved how engaging the course was, and all the activities. The quote about people owning
their opinions not facts will stick with me.”
Get in Touch
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